Returns/Exchanges

Clothing: We will gladly accept returns/exchanges on non-clearance apparel up to 14 days after receipt of purchase. Clothing items must have the original tags attached, no makeup stains/blemishes and must not be washed/worn. Returns/Exchanges must have a receipt.


Home Décor: We will gladly accept returns/exchanges on non-clearance decor items up to 14 days after receipt of purchase. Returns/Exchanges must have a receipt.

 

RETURNS + EXCHANGES

  • You can exchange an item for a different size or length only before 14 days.

  • Shipping charges will not be refunded.

  • If an item has make-up or deodorant marks, strong smells of perfume, smoke, has pet hair, etc., the item will not be eligible for a refund. Any item returned in unsellable condition will be subject to a 20% restocking fee and the return will be credited as a store credit only.

  • Clearance items are not eligible for return.
  • Exchanges are processed at receipt of return. If the item becomes sold out in the meantime, we will process as a return. 

 

THE RETURN PROCESS

  • Email us concerning your return. Email: graceandjoycompany@gmail.com Include your order number, reason for the return, and request for store credit or a refund to your card. Include your packing slip in the return package.
  • Once received, the returned items will inspected for damages. Once items are reviewed, store credit or a refund will be issued. Store credit will be issued via an e-gift card to your email address. If a refund was requested, the amount will be refunded to your credit card in 7-10 business days.
  • Returns should be shipped to:
    Grace and Joy Co. ATTN: Returns
    9720 Kidron Road • Fredericksburg, Ohio 44627